T & Cs:
These terms and conditions apply to items ordered by the Internet from the Wood Ka Touch website. Please take time to read these terms and conditions. It is important for both of us that you understand our contractual relationship relating to your use of the website. Please make sure that you have read these terms and conditions before completing your transaction with us. We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.
You undertake to tellus that the details you give to us while using the website are correct, in particular that the credit or debit card you are using is your own
and that there are sufficient funds to cover the cost of the product or service.
If there are any changes to the details supplied to us by you it is your responsibility to inform Company name via our web form or by contacting our Customer Services as soon as possible.
Order acknowledgement
Your order will be acknowledged via email, if you enter a correct email address. Acceptance of the order will take place on clearance of payment.
Payment
Payment may be made by any of the methods indicated on our website and will be debited when we receive your order.
You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20%. We reserve the right to amend prices if there is a change in the rate of VAT.
We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the technology that is required
in operating the website there may beetimes when obvious obvious errors occur. For example, very occasionally, this may result in a price, or product or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price.
Delivery
Goods are delivered by Parcel Force
A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery.
If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.
Orders will be processed only after payment has cleared.
Cancellation
If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel.
If you wish to cancel before the items are dispatched you are asked to contact us, by e-mail (info@woodkatouch.co.uk) or via our web form in the contact us
section as soon as is practicably possible.
If the order has been shipped you will need to return the order to us. You still have the right to cancel your order under the United Kingdom’s Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your order number, within 7 days of delivery of your item (s), and can be sent by via our online form, via email at: info@woodkatouch.co.uk, or by post to: Company name RETURNS,
Wood Ka Touch
1439 Pershore Road
Stirchley
Birmingham
B30 2JL
Once you have cancelled your order, the goods should be returned to the same address, in their original condition,within 14 days of receipt. The item is your
responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the
goods.
For instructions on how to return an order, please view our Returns information in our Customer Service section.
General
The reproduction of colours is as accurate as the photographic and production process will allow.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and
against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any
other liabilities arising out of your use of this Website, or the use by any other person accessing theWebsite using your shopping account and/or your
Personal Information.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
THESE Returns TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
We want you to be completely delighted with every purchase you make from Us. All items – except earrings (orjewellery sets which include earrings) and body jewellery for hygiene purposes – can be returned or exchanged provided they are in their original condition.
Please note that items cannot be returned unless they are in their original condition, and within 14 days of the original purchase date. Please include the
original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full
refund will be issued on receipt. If the item is not returned in its original condition and is unsalable we will be unable to authorise a refund, and the item will be returned to you.
The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that
insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods.
This does not affect your statutory rights.
*Note: All products are checked thoroughly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing
make-up, perfume or a deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence
that these instructions have not been followed
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact us via our contact form in the contact us section or e-mail our Customer
Service department – quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Us, for a full refund. This does
not apply to items that cannot be returned for hygiene reasons, and have been unsealed. Order cancellations must be made in writing, quoting your order
number, within 14 days of delivery of your item(s), and can be sent by e-mail, or by post to the address above. Once you have cancelled your order, the goods
should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own
protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Return Postage
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
If the item you received is faulty or is not what you originally ordered, please contact us via our contact form or e-mail our Customer Service department –
quoting your order number,your name and address, and details of the product. You will then be advised on how to proceed with the return.
This returns policy does not affect your statutory rights.
Product care
**Note: All products are checked thoroughly before dispatch. Please take care when trying on items of clothing and please ensure that you are not wearing
make-up, perfume or a deodorant which may leave marks or a scent on the item. We will be unable to accept the return of any item where there is evidence
that these instructions have not been followed
