How long will products take to arrive?
From the date of order, an item should take 7-10 working days. Larger furniture items may take longer depending on the size. Some items may not be currently in stock, if this is the case we will contact you upon any arrival of the product to dispatch.
At what times will the products arrive?
Products will be delivered between Monday-Friday during working hours. Smaller items can be delivered by courier.
What is your refund policy?
If your order is not what you expected, we allow you a 14-day money back guarantee. Unused goods that are returned undamaged with their original packaging are refundable within 14 days of purchase. Note that refunds of postage and packaging is subjective to the nature of the return. If the product error is due to any fault of ours, all charges will be fully refunded.
How do I return aproduct?
Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email info@woodkatouch.co.uk or telephone 07719475650. Returns are at the customers expense, except in instances where an item arrives damaged or incorrect. In these instances please contact us ASAP.
What are the delivery charges?
If you are not available for collection of an item, a charge of £ will be incurred.
When will I be charged?
You will be charged on your card on the day you have placed your order. If the item is not in stock, you will still be charged on the day of order as this allows us to reserve stock for you. If you have any problems please feel free to contact us on 07405559603.
How do I know if the product will fit in my home?
It is your responsibility to check if any product ordered will fit into your home. Dimensions are provided for your benefit with the description and you should make sure you have viable space, including delivery access, for the item.
